Lost Package Policy
At Digitrict, we take shipping seriously and ensure all orders are securely packed and tracked. However, in the rare event that a package is lost in transit, the following policy applies:
- Tracking & Investigation
- If your package has not arrived within the estimated delivery time, please contact us at support@digitrict.com or via WhatsApp.
- We will initiate an investigation with the shipping carrier. This process may take up to 30 days.
- Resolution Options
- If the carrier confirms the package is lost, we offer:
- Full refund or
- Reshipment of the order (if stock is available)
- If the carrier confirms the package is lost, we offer:
- Exclusions
- We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.
- If tracking shows “Delivered” but the package is missing, we recommend checking with your local carrier, neighbors, or security before reaching out.
For further assistance, please contact our support team.